The terms of service.
Updated · 2026-07-28
1. The agreement
By using Invice you agree to these Terms and to our Privacy Policy. If you are using Invice on behalf of an organization, you confirm you have authority to bind that organization to these Terms. "Invice," "we," and "us" refer to the operator of the service.
2. The service
Invice provides an autonomous-agent platform for running client-facing workflows. The service includes the mission engine, the document vault, integrations (email, calendar, A2A), and the audit and escalation system.
3. Your account
You are responsible for activity on your account. Keep your credentials secure. Tell us promptly at hello@invice.ai if you believe a credential has been compromised.
4. Your data
You own everything you upload, write, or generate inside Invice. We hold a narrow license: only what is technically required to deliver the service to you, and never to train models or to share with third parties.
5. Bring-your-own-model
Invice does not provide AI inference. You bring your own API key from Anthropic, OpenAI, or Google. Your relationship with that provider (including their terms, their billing, and their data practices) is between you and them.
6. Acceptable use
You may not use Invice to send unsolicited bulk email, to impersonate a person or organization other than the workspace owner, to harass, to perform fraud or deceptive practices, or to extract data from third parties without their consent. You are the sender of every message you send or approve through Invice. You are solely responsible for having any consent or other lawful basis required to contact each recipient, including under Canada’s Anti-Spam Legislation (CASL), and for the accuracy of your sender identification. Invice provides workflow tooling only and does not determine, verify, or validate whether you may contact any recipient. You agree to use Invice only in compliance with applicable law. We may suspend accounts that violate this section while we investigate.
7. Fees
Subscription fees are billed monthly in CAD. Fees are non-refundable except where required by law. You may cancel at any time; access continues until the end of the current billing period.
8. Termination
You may cancel any time. We may terminate or suspend service for material breach of these Terms with notice. Upon termination, your data is available for export for 30 days, then permanently deleted.
9. Warranties
Invice is provided as-is and as-available. We work hard to keep the service reliable, but we do not warrant uninterrupted operation or that the service will be error-free. SLAs are available on Enterprise plans.
10. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and aggregate liability is limited to the fees paid in the twelve months preceding the claim.
11. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes are resolved in the courts of Ottawa.
12. Data processing (Quebec Law 25)
When you use Invice to handle your own clients’ personal information, Invice acts as your service provider (mandatary) and commits, in line with Quebec’s Law 25 (s. 18.3): (1) we process your end-clients’ personal information solely to provide the contracted services, with no secondary use and no training of models by Invice on that data; (2) we protect its confidentiality with encryption at rest and workspace-scoped access controls; (3) upon termination of the contract, your end-clients’ personal information is deleted or anonymized, subject to legally required retention periods; (4) we notify your privacy officer without delay of any confidentiality incident involving your end-client data; and (5) you remain responsible for your own Law 25 and PIPEDA obligations toward your clients, including your own cross-border transfer assessments, and we provide our privacy impact assessment summaries to assist you.